The Process: Service & Support

Service and Support

What truly makes Ally Communications stand out from other TV, telecommunications, and IT companies is our dedication to service and support.  Ally Communications’ onsite and local presence means that properties and their residents will never be left without support, and management and residents alike will have a clear and direct connection to our dedicated support team.

Ally’s carrier-grade Service Level Agreements (SLAs) ensure that our services remains reliable.  We put our money where our mouth is, and we offer a full day’s credit if any of our services are down for more than a couple hours.*  Our custom SLAs ensure that your services continue uninterrupted, as both your residents expect and as your business requires.

Call us today at (919) 756-6002 or Email us at support@allycommunications.net